Your card is charged when you press pay and reserve, not when the reservation starts or ends. Yes! If the spot is sold out or the garage cannot accept extensions, unfortunately, an extension isnt possible. The attendants will know and will let you out without a problem as soon as the event is over. Can I use my pre-tax parking benefit card for monthly parking? Youll know that theres a space in the garage waiting for you, taking the stress out of parking so you can concentrate on the things that matter most. Were also a part of the Better Business Bureau! Garage rates differ by location, and they arent listed on our site. Currently, this functionality is only available by contacting our Hero team at 844-938-3688. You can easily change the license plate on your parking pass! If there is an additional charge, the app will prompt you to agree before finalizing your reservation. Bring up your SpotHero parking pass on your phone. If any of those details seem confusing or different from what you expected, just give us a call! You can always cancel a reservation and receive a full refund up to the minute before your reservation begins. Can I use multiple pre-tax cards on your site? Why isn't my reservation showing up in my app? Make sure the QR code isnt too big generally, smaller is better. On the app, if you press the List View in the bottom left corner, youll be able to see the distance of the spots in miles from your destination. To do so from the website, log into your SpotHero account and go to your reservations. You dont need to, but it does make your experience easier! Look for coupon codes marked with the green verified label for today's active SpotHero promo codes. If youve never used it before, you can get a 10% off coupon when you use the SpotHero app. If your start date is the 15th of the month, your first bill through the parking operator could be for a month and a half. Absolutely! this app gives you access to thousands of garages, lots, and valets nationwide. Will my card get charged automatically each month? Its easy. Go back to "Settings" "Connections" "Mobile Network" "Network Mode". While oversize fees dont apply to every spot, well always make it clear in the spot details when an oversize fee is applicable. When logged in, the app will store all of your parking passes. For example, if your reservation goes from 8 am to 8 pm, you can enter any time after 8 am, and must leave anytime before 8 pm. You will be able to tell if there is a contract for a location if you see something called Contract Required. You can learn more about canceling your SpotHero reservation here. There are a few reasons why you would ever pay again onsite. If you see a rate difference, please bring it to our attention so we can take a look right away. How do I know if I am in the correct spot? What are the "additional fees" charged for airport parking? Select your Commuter Benefits Card at checkout. You can find more information by reading our Terms & Conditions on the app or website. For instance, the parking pass might say You can enter anytime between 7 am 10 am to receive this rate. Nope! The code will look something like this: Scan your code, and the garage gate will open! Tap the Monthly Parking tab on the search screen to get started and simplify your commute. So theres no need to skip that after-dinner coffee. Once a reservation has started it cant be canceled or refunded, but if youre having trouble with it, please contact our Customer Heroes for help. Do I have to reserve online to get this rate? If necessary, try multiple SpotHero codes on this page until you find one that redeems a discount. You can cancel reservations back to their original source through the app or website before the reservation begins. Do I need to download anything to redeem my pass? Dont worry, you dont need to cancel a reservation just because youve decided to take a different car. Were here to walk you through some of the options you have to change your SpotHero reservation and make it work for you! No. Here are some helpful workarounds that should work whenever SpotHero app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR. What does the triangle symbol with the exclamation mark on the display for the BW Clip4 represent? To avoid any issues, we highly suggest calling our Customer Heroes at (312) 566-7768 before you book. If you are having trouble getting into a garage, you can always take a ticket and get parked. If youre still in the garage, see if any on-site attendants are available to assist you, or press the call button at the exit kiosk to get connected to a garage attendant. The total price of the spot should reflect the promo code. If youd like to extend your reservation beyond the event end time, youll have to pay the additional cost onsite directly to the facility. Make sure you adjust the dates and times youre looking for so that youre reserving the correct times for the reservation. SpotHero lets you reserve parking spaces in advance for special events. If the event does last longer than expected, theres no need to worry about leaving early. How can I automate receipt forwarding to my expense tool? Yes. What Does ASTM F2413-18 Mean? If you need to change the start time of the reservation, you can do so on the app or website before the reservation begins. Yes! Youll also receive a confirmation email containing your parking pass immediately. If you paid to exit the garage, give SpotHero a call at 312-566-7768. Discounts average $8 off with a SpotHero promo code or coupon. Calls made without a valid access token will return a response with a 401 Unauthorized HTTP Status Code. When you arrive, follow the instructions included on your pass. First-time users or anyone new to SpotHero can check out some useful tips to help guide the search and purchase process. We check for new SpotHero codes frequently, so just check back this page to find the latest available SpotHero coupons. In order to update or change your work address, you must delete your commuter benefits card from the SpotHero app and re-enter the information. Also, look for the SpotHero promo codes with the biggest discount percentage. Why are the times I am seeing different than the times I requested? 1) Visit the SpotHero website. If I overstay my Event Package reservation, can I pay for the extra time through SpotHero? If so, then please make sure youre logged in with the same email account and on your next purchase, the credit will automatically be redeemed. This parking enables customers to use up to $255/month in pre-tax dollars to park near their office or public transit stop that takes them to the office. You also can visit parkopedia.com or parkme.com, which lists the drive-up rates of most garages across the country. With Business Profiles, you can also set up to automatically receive an invoice weekly or monthly plus automatically send the invoice to major expense report providers. If youve changed your plans and no longer need a parking spot you booked through SpotHero, its easy to cancel your reservation and get a full refund. We always want you to feel confident when you park, and we are here to ensure everything is going right. Solve all SpotHero app problems, errors, connection issues, installation problems and crashes. Since garages have limited space, sometimes an extra fee is charged in order to accommodate larger vehicles, especially in New York City. Please give us a call at 844-868-0156 so one of our Customer Heroes can troubleshoot and assist you in booking. Simply click on the monthly tab on the website or mobile web and monthly parking options will populate when you search. If you enter after 10 am, you will be subject to paying extra onsite. If your spot has a restriction that wont work for you, you can always cancel and rebook a different spot that works better. The locations we partner with are privately owned, and SpotHero is considered one of their tenant businesses, so no need to worry! Have no fear, our Customer Heroes are here! Your parking pass serves as your access pass to the facility, and it will have all the information you need for a smooth parking experience: date and time of reservation, the address, directions, map and photo, steps for redeeming your pass, and any other important details. Some reservations take longer to confirm with the parking facilitys platform, but dont worry well keep trying until we get it! You can now use SpotHero with Apple CarPlay to search for parking, book a spot, and navigate there, all within your cars dashboard. Just like any other time you park, please keep your vehicle locked and do not leave valuables in your car when you have a SpotHero reservation. The new license plate shows up immediately! Some locations charge a separate oversize fee for vehicles that are taller than 65 or longer than 181, which is payable at the garage directly and is assessed on-site. Nope! Failure to print your receipt at these locations will cause your reservation to be invalid. Sometimes even the best planned days hit a snag. Heres how: Open your upcoming SpotHero reservation in the app or online, and you will be given the choice to cancel. Pro tips for using a parking scanner: Click the QR code to display it more prominently. Yes! Can I refund a reservation as credit when using a pre-tax card? To resolve SpotHero network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". Its easy to edit, extend or change your parking reservation at most facilities (pending availability). Once you cancel the reservation, you will see the word Refunded in green letters. Save up to 40% on your commute. SpotHero's mission is to make it easy for drivers to find the perfect place for parking. How can I add an expense memo to my reservation? If you dont have the app, thats ok too! Discount details: 10% off your first reservation. What types of monthly rates do you offer? Yes! In 2020, we acquired the parking company Rover, giving us locations in Toronto, Edmonton, and Vancouver. Take $10 Off Reservations $10+ with SpotHero Discount Code, Existing Customers, Don't Miss 10% Off Parking with SpotHero Promo Code, Save 10% on Parking Over $5 with SpotHero Promo Code, Get 15% Off First $5+ Parking Using SpotHero Coupon Code, Take 10% Off Parking with SpotHero Coupon, Enjoy 15% Off Your Airport Parking Using SpotHero Promo Code, Get 10% Off Your First Reservation Using SpotHero Promo Code, 15% off monthly parking for your first month of service. Simply click on the monthly tab on the SpotHero mobile app and monthly parking options will populate when you search. Our customer heroes are available 6 a.m.-11 p.m. CT any day of the week and are happy to help! Some locations may require a fee for your access card or transponder, however, that will all be detailed in the description of the location before you purchase. If you do not see the post-intro rate listed on SpotHero, please get in contact with the garage office. As always, if you have any questions about the redemption process, you can give us a call for clarification. Download the SpotHero app to book parking faster & easier. An oversize fee is a fee charged on-site in some locations, generally for vehicles 65 to 75 tall and over 181 long. We set up special rates for events with our partner operators, and the preset times should give you enough time on either end. There are a few reasons why you may have trouble extending a reservation. Also, if you enter before your reservation starts or exit after the reservation has ended, you will be subject to pay for the time you spend in the spot outside your reservation. A majority of our operator partners spaces are flexible, meaning as long as you enter after the start time and exit before the end time, you wont be charged extra but be sure to check your reservation details and parking pass to confirm the specific details relating to your reservation. Event Parking Packages allow drivers to purchase parking for multiple events at once via a package.You will be able to select from a list of event packages and then choose the facility you want to park in from among all participating facilities with available inventory. Click "view restrictions" next to the coupon code on this page to learn more. You will then set the address of your work and can begin to book spots using your pre-tax benefits card. Because SpotHero does not own or manage the garages we partner with, SpotHero is not responsible for theft, damage to your vehicle, or personal property. You can see the distance in miles from your destination on the app if you select the list view instead of the map view. Tap on the three blue bars in the left-hand corner (next to the search bar). Any time you make a reservation with SpotHero, we send you a parking pass to the email address you provide. We will communicate where a different policy applies. The type of location youre booking will always be listed in the title of the spot as well as the redemption process details. A majority of our spaces are flexible, meaning as long as you enter after the start time and exit before the end time, you wont be charged extra. Compare prices and locations to find the best spot possible. Check out our profile here: https://www.bbb.org/chicago/business-reviews/parking-facilities/spothero-in-chicago-il-88576696. When you refer a friend to SpotHero, you can both get a special $7 coupon code and big savings on your next trip into the city. If you need help, feel free to give the heroes a call at 312-566-7768 so we can walk you through it! Why cant I view all my Event Packages reservations on the mobile app? After downloading the SpotHero app, you can create a business profile to separate payment methods and charge the right card every time. That said, if your reservation hasnt started yet, you can cancel it and book another spot at a different place! If you're thinking about signing up for SpotHero, then use this coupon code FIRSTSPOT10 and you can get 10% off your first booking. Lastly, we never calculate tips into our valet reservations. First, copy the discount code by clicking the code on this page. I didn't receive / can't find my parking pass. SpotHero is a parking reservation service that lets you find and reserve hourly, monthly, airport, and event parking at thousands of lots and garages across North America. You will be asked if you want the reservation refunded back to the original payment source or as SpotHero credit. You will need to pay onsite for facilities that charge oversize fees. Copied! As long as you have Apple Pay or Android Pay set up on your phone and turned on, those purchase options will automatically show up on the checkout page. All of our billing goes through Stripe, a multi-million dollar company that operates in 20 countries, and we dont store full credit card information anywhere on our site. Fair use is a use permitted by copyright statute that might otherwise be infringing. A business profile allows you to separate payment methods and charge the right card every time. Can I extend an Event Package reservation? If you have an extenuating circumstance, please call our customer heroes. Enter your device passcode. Yes! Have a commuter benefits card? Interested in trying SpotHero for yourself? Once these reservations are confirmed they will be reflected in your account and the parking pass will update. The rate listed in the green search bubbles reflects the price you would pay for your entire stay. Get the best coupons automatically with the SimplyCodes mobile Safari extension for iPhone and iPad. Standard-Size Vehicles include but are not limited to: 2-door cars (Honda Civic)4 door sedans (BMW 7-series). cities. What will be my monthly parking rate going forward after I purchase with SpotHero? We have a specific phone number for Event Packages customers due to the uniqueness of this new offering. Connect to the applicable expense reporting tool, Select the spot you want and tap "Book Now", On the payment screen, tap "Personal Profile" to switch to the business profile, Select the expense tool that you use at work. Instead, itll easily make the events accessible in the SpotHero app so that you can click on the event and book parking nearby and for the right times. In the app, click on the reservation you want to change and press Edit.. On the website, log in and go to My Account, then SpotHero Credits, and then enter your code under Add a Promo Code. You also can enter the code on the checkout page by pressing Have a Promo Code? entering your code and pressing Apply before you book. Having the app makes it easier to see all of your reservations in one place and allows you to book more quickly since the app keeps you logged into your account, but you can absolutely book on the mobile website on any browser successfully. Copy. Enter the address, landmark, cross streets, or neighborhood youre looking to park near in our app or on the website, and press search. Available locations in close proximity to where youre going will populate on the search page! Check the directory to which you are backing the database. An oversize fee is a fee charged on-site in some locations, generally to vehicles 65 to 75 tall and over 181 long. What if I'm purchasing a spot for an event and the event runs late? The connection should be restored automatically; if the problem persists, contact Outlook for assistance. Why isn't my normal spot showing up in the app? We partner with different facilities nationwide to provide you with tons of parking options and premium rates. Select the issue you are having below and provide feedback to SpotHero. We are working on adding that for our mobile drivers. SpotHero credit will apply automatically toward your next reservation as long as youre logged in and not checking out as a guest. Voucher Type. You can also extend your reservation once its started as long as the reservation is still in session and inventory is available! SpotHero Android App Issues and Solutions Contact Support Some issues cannot be easily resolved through online tutorials or self help. Though there is some variation between garages, SpotHero defines oversized vehicles as any vehicle 65 to 75 tall and over 181 long, or any vehicle taller than 75 regardless of length. You can still use your SpotHero reservation! If the prepaid card has a credit card insignia of a credit card we accept, then we can accept that card as payment. Can I delete and unsubscribe from my account? One thing to note, we cannot split payments between multiple credit cards, so the cost of the spot cannot exceed the value on the card. Rate your shopping experience with SpotHero: Yes, SpotHero will match competitors' pricing. Its designed with special features to help drivers easily get from A to B and for employers to manage parking spend at scale. How do I adjust the times when searching? As long as you have the correct times and dates in your search field, the price for the entire time you requested will show up on the search page. Never print a parking pass! Can I make a change to my parking pass after I purchase it? No, but dont worry! You booked your spot, hurrah! Unfortunately not. Depending on your bank or credit card company, a refund can take 5 to 7 business days to post on the account. How far in advance can I reserve parking? We operate in 300+ major cities in the US and Canada, and we've helped park 40 million cars since 2011. Do I have to be staying at the hotel or eating at the restaurant to park? How do I use a pre-tax parking benefit card within the SpotHero app? Exclusions: Use Vpn (Washington Dc, Dc). While this is something that is decided on site, we try our best to let customers know about these fees before arriving, so check your parking pass to see if any oversize fees may apply. (4002) This thread is locked. The space is still in your control! 15% Off SpotHero Coupon (7 Promo Codes) January 2023. You also can enter the code on the checkout page by pressing Add Promo Code, entering your code and pressing Submit before you book. You should receive an email confirmation after booking a spot. Thanks! A service fee is added to each transaction on a per-reservation basis. We want this to be at the discretion of the customer based on your experience. We work with owners and operators to help sell unused inventory, as well as point parkers toward spots they might not know about. ).I worked for 10+ years in the medtech/biotech industries focusing on R&D, machine learning, and computer vision applications. You can filter spots for whichever amenity you need. Non-profit, educational or personal use tips the balance in favor of fair use.\" This is a private garage so we have that disclaimer on our parking pass to discourage customers from parking there without a SpotHero reservation. While we do not specialize in oversize vehicle parking, we do have some spots that can park larger trucks and vans. What expense providers integrate with the SpotHero app? SpotHero issues coupon codes a little less frequently than other websites. Parking passes are sent to the email address that was used to book. Having some trouble? If this was refunded in error, then our customer heroes with details at support@spothero.com. Save up to 40% on public parking when you load your company's commuter benefits into SpotHero and use the app to find parking places all around town. Your shopping experience with SpotHero, please bring it to our attention so we can accept that card as.. Attention so we can walk you through some of the options you have an extenuating circumstance, please call customer... Per-Reservation basis bank or credit card insignia of a credit card we,! Check for new SpotHero codes frequently, so just check back this page to find the best coupons with... As always, if you enter after 10 am to receive this rate ( 7 promo codes January., can I use multiple pre-tax cards on your bank or credit card insignia of a card... Will match competitors ' pricing will prompt you to separate payment methods and charge the right card time... Next reservation as credit when using a pre-tax card every spot, well always make it for! By clicking the code will look something like this: Scan your code and apply! 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