1. Try different cards. Replenish the cash-if using less than 75 bills, disable the Low Cash Warning in the Transaction Setup Menu. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our customers. Remove dust in CS1A, CS1B Sensor5. Otherwise the dispenser may require service. Realign check sheets in the check cassette box. Check the Cash Dispenser received command 2. Tried to dispense notes more than 5 times. Call your attendant. Contact to host and phone company. 2. Check communication cable connected properly. Remove notes from the reject bin and try the Cassette Total function again. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Initialize 3. Dark light sensor test error (CS31A, CS31B) during initializing. Replenish receipt paper in paper charger2. The specified country/region code is invalid. Contact host processor, FS out (after retrieval reference number), FS omitted (after system trace audit number), Verify all programming. Check the feed motor operation in the throat unit. To show that the card longer than 92mm is inserted into ICRW, To show that the card shorter than 78mm is inserted into ICRW, To show that the card staying inside ICRW was moved up to the point where status request information change. This error shows the number of times a customer swipes their cards unsuccessful. Not compatible with 8000R keypads Add to Cart Share this product Email to a Friend $40.03 CUSTOMERS WHO PURCHASED THIS PRODUCT ALSO BOUGHT: means cassette number. Remove jammed paper between printer head and rollers. Initialize after resetting the power 2. (Currency, Denomination, etc). Check the status of Near End sensor and its connector. 1. ATM Fees- How much to charge per transaction. Check the notes in cassette #3. Check second Dip Switch in Cash Dispenser B/D 3. 9701060. (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. Verify that version of Mini-Bank Software matches host processor. Remove note from the CDU delivery path.2. Remove a jammed note between the tray and Cash Dispenser. Check abnormal clutch.4. Clear the cash tray of any bills or foreign objects. Check and reseat all belts. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check CS3 Sensor BKRT3. 4. In case the dispensed bills are different from the requested ones. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. CDU ROM does not match AP software. Replace the CS8 encoder slit sensor, In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor, 1. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Chapter1. Nanocash only verify connections to sensors. ), When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor. Contact to technician support team. Clean CS2, CS3 Dark detection during initializing or Dispense reserved operation. Check the status of Near End sensor and its connector, 1. Check the number of dispensed notes. Motor speed (measured at the encoder wheel) was not within spec. This error occurs when the circuit between the mainboard and the door switch is open. Remove note from the CDU delivery path. Realign notes in the cassette 3. Our engineers have control of the entire process, from design to assembly, to ensure we only provide you with machines that meet our high standards. 1. Phone line connected to ATM will not support data communication. 40047 - Dispenser Error This means that there is a cassette misfeed and the dispenser isn't working properly. 1. Check the status of Black mark sensor2. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Clean CS4A. Reject error due to check skew during check dispense operation. 1. Specific meaning or definition can vary between the different processors. CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Check the CIU Module Print Head. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. ICRW tried to activate with ICC/SAM, but the card returned ATR, which is not supported. MB1000 check condition of the clutch alignment screw. Reboot ATM. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. Clean CS1A and CS13. Clear jammed notes or call your service personnel. Removed and replace cassette Check the micro-switch located on the inside left wall of the dispenser. 2. Contact host processor, FS omitted (after retrieval reference number), Verify all programming. Reboot ATM: 9721124: Paper jammed: 1. Check CS3 Sensor BKRT3. Clean the dispenser and test using diagnostics. If the cash is of known good quality then try cleaning the cassette and dispenser. Initialize after removing notes or dust over Gate. 1. Use diagnostic or modem test to test modem. Remove note from the CDU delivery path. Visit http://www.ATMTrader.com to join the ATM communityNautilus Hyosung has announced that it will be dispatching all of it's machines with the new EPP V3.0. The ATM attempted to do a reversal and could not. Check cash dispenser driver (CDM SP) version. Check wiring to the solenoid(s). (Currency, Denomination, etc. CSB sensor detects note in delivery path before CDU dispenses. Replace the Cash Dispenser B/D, 1. Remove a jammed note between the tray and Cash Dispenser2. 4. If this machine is typically stocked with a low amount of bills, we recommend disabling this function. Open the vault door. Check the transaction from the host and try again. Delivered data time out of EPP. Check the transaction from the host and try again. ), Cash picking-up fail while cash in cassette #4 is enough, Cash picking-up fail while cash in cassette #3 is enough, When sensing bills in the Stacker (Error code, 400FF00 is subdivided by location of sensor. 1. Check modem and modem cable connection. Remove note from the CDU delivery path. Exchange CS8 Encoder Slit Sensor. Initialize after resetting the power 2. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. ), Cash picking-up fail while cash in cassette #1 is enough, 1. Remove note from the CDU delivery path. Check phone number 2. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Check for notes in the Cash Dispenser. Remove a jammed note on the gate. Contact to technician support team. There may be a note stuck in the upper part of the cash tray ramp. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), 1. If error occurs when checking CS11A cable operation, replace a sensor. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around. Check Cash Dispenser Unit information. Transaction was denied by host. Check abrasion of the cassette box pick unit. 1. Check the status of Near End sensor and its connector, 1. Sensor is located along the delivery path right after where the note exits the 3rd cassette. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Phone line is in use or is being shared with another phone device (FAX, POS, phone). Detecting the lever opened before executing command, Printer thermal head overheated while executing command. Bills are remained in CS1AB sensor after dispensing bills. Check second Dip Switch in Cash Dispenser B/D3. Clean CS4A and CS4B. Excessive EMI emissions from outside source (neon sign, freezer). Check the modem connection and the modem test. Reject Bin full. Remove note from the CDU delivery path. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. 1. Clean CS1B and CS13, CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check the condition of the white plastic cassette retaining clips in the dispenser. Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. Upgrade the Cash Dispenser firmware or download software again3. No response detected for 30 seconds after sending command sending command, No response detected between ENQ-ACK after 5 retries of ENQ, No response detected after 5 retries because of timeout between STX-BCC interval, Thermal printer is overheated during operation. Inspect double detect module and adjust as necessary. Check if each sensor is mounted.1. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Models: 1800CE Serial port open fail. 5. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. 1. Clean CS2 and CS4A, CS3 and CS4A Dark detection during initializing or dispense reserved operation, CS2, CS3 and CS4A Dark detection during initializing or dispense reserved operation, The same as #40011, #40012 and #40014 error handling, CS4B sensor detects note in delivery path before/after CDU dispenses. Rearrange notes in Cassette 3. Check the CIU Module Print Head.4. Reinitialize3. Check dust existing in Main Motor Encoder Slit6. 3. Check the front of the CDU and the cash tray for blockage. 1. 1. Realign check sheets in the check cassette box.5. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Usually caused by loss of battery power to the CDU mainboard. Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. reset the master password and clear the error, select it. Check if the CS3 sensor bracket is bended.4. Mount the retract box or open the box cover2. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. 2. To show that DSR signal was turned to OFF(communication is cut). Receipt printer head overheated before printing. ATM Parts including NCR, Wincor, Diebold, NMD, Hyosung, ect. 3. 1. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . 4. Check received command 2. Check Sensor(CS6) Poll 3. Check the status of sensor and its connector, Command is received while doing self-test, 1. Rearrange notes in Cassette 2. Remove note from the CDU delivery path. Check CS5_1 Sensor Cable 2. Check for notes in the Cash Dispenser. Set serial number. 20002. Low cash warning sensor on dispenser is open. Check cassette sensor. Verify phone connection. If this error is consistent, the printer or mainboard may require service. This device acquired PCI PTS v5 certification in October 2019. Check if printer head lever is properly close. Check if communication cable or COM port is not connected. Clean dispenser. 2. Read data of Read Double Sensor Command, 1. 2. Check CS8 Sensor Cable 6. This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. If error occurs when checking the CS31A (3 CST FM B/D CN3) disconnection operation, replace a sensor. Check abrasion of the cassette box pick unit. If error is persistent the dispenser may require service. Check the status of sensor and its connector. Bills are remained in CS31AB sensor after dispensing bills. Reconfigure currency at supervisor mode, 1. Move the vault switch forward to aid door clearance problems. Remove jammed notes2. Remove note from the CDU delivery path. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Check phone number. Check command that Cash Dispenser is received 2. Received data time out of EPP. MB2100T A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. Check Cash Dispenser Information after reading Cash Dispenser version2. You will need to physically go to the ATM location and manually reset the correct date with the Master Password. Field is not Found. Check if the CS3 sensor cable is disconnected (CN10 #9~10). Remove note from the CDU delivery path.2. Also check that black and white, 2 wire connector is properly connected at rear of main board. Something is detected on CS41AB sensor during dispensing bills. Check CS5_1 Sensor Cable2. Check Host Connection. To show that status signal for shutter openis not received while shutter is open. Remove notes in the reject box and remount the reject box 3. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Double detect module reporting error, check wiring to the module. Users setting values are different from the actual written setting value. Check Cash Dispenser Firmware Version. Use an electrical parts contact cleaner to clean the terminals. 9701152: EPP is down when it receives an 'Clear Func Key' command: 1. Customer should contact his or her financial institution. If this error occurs during the printing of a long journal, then allow the printer to cool and try again. Realign notes in the cassette 3. 2. Check notes in 1 Cassette 2. Replace the CDU board, Retract box position error during command reserved operation. Check CS8 Sensor Cable. Check the replenished amount and replenish 2. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part. Paper jam detected before executing command, Paper setting error detected before executing command, Paper check error detected before executing command, Paper cutter software check error detected before executing command, Open lever detected while executing command, Receipt printer head overheated while printing, Paper jam detected while executing command, Paper cutter software check error detected while executing command, No response detected for 30 seconds after sending command. In the message box please tell us exactly what youre looking for. In case T=1 cards, after ATR receiving, IFS exchange is failed. How to fix the problem: 1. Check notes index value, 1. 1. Check dust existing in CS5 Sensor Guide 5. You may need to remove the printer to clear jams. Check a dust in stacker 2. To show that the Sensor is damaged or more that one card is inside ICRW. Modem dial connection time-out (while dialing the modem). Check that Dual Master Key is disabled (non Coredata). Initialize3. Remove note from the CDU delivery path.2. Reconfigure cash dispenser at supervisor mode, In case automatic Retry of SP fails 3 times, There is no setting information about automatic Retry standard. Remove dust in CS15AB, CS31AB,CS1AB Sensor5. Failed to communicate with Receipt printer when connected to SP open, 1.Check if communication cable or com port is not connected, Dark light sensor error (CS4) during idle status of cash dispenser, Dark light sensor error (CS11A, CS11B) during idle status of cash dispenser, Dark light sensor error (CS13) during idle status of cash dispenser, 1.Replenish receipt paper in paper charger 2.Check the status of Near End sensor and its connctor. One or more sensors in the dispenser detected a blockage prior to initializing. Error for the double note detection during separation. RMS IP or Port is not inputted in RMS Enable. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Check cassette sensor. Remove jammed notes on Cash Dispenser return path2. Remove notes in the reject box and remount the reject box. Check power cable connected properly, 1. Replace the Cash Dispenser B/D, Timeout due to note?s length error passed through the CS13 during dispense operation, 1. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. Verify operation of exit gate. Check cash dispenser driver (CDM SP) version 2. Try Balance Inquiry. Check CS13 sensor (note jam and dust)2. Check bill jam or no note in cassette #1. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Check dispenser for jammed bills and restart the machine. Set cassette #1 correctly 2. WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into. We have offices in most major US cities but service the ENTIRE USA. Remove notes from the reject bin and try the Cassette Total function again. Insufficient resources to complete the operation Contact to technician support team, 1. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). Check telephone line connection. Check Main Motor Encoder Slit 3. Check notes in Reject Box 2. Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. With four cash dispenser options ranging in capacity from 1K to 4K, ATM . Replace the Cash Dispenser, Receipt printer communication error during SP opening, 1. Remove the remaining notes or foreign objects on the gate 2. Check that the denomination in Transaction setup matches the actual denomination loaded. Hyosung Secures the Future Hyosung's answer to help secure the future is the new EPP-X1. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1) for initializing, 1. Insert or re-insert the cassette(s). Check Cash Dispenser Unit information. Clean CS2, CS4A and CS4B. MB2100T The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. Remove note from the CDU delivery path.2. Check wiring connections to the CDU main board. 1. Initialize after executing Cash Dispenser Information Set(P) Command4. Cleaner to clean the terminals bill jam at the exit sensor of Cash. Black and white, 2 wire connector is properly connected at rear main... Something is detected as dark after initial recovery, 1 it is very to... In CS1AB sensor after abnormal operating CS3 Gate detecting sensor ( note jam and dust ) 2 the. While doing self-test, 1 defective part replace the CDU Board, box! Users setting values are different from the reject box and remount the reject box and remount the reject and... Or open the box cover2, Diebold, NMD, Hyosung, ect received! Hold the cassette, check wiring to the CDU mainboard is subdivided by location of sensor its... Detected a blocked sensor in the Dispenser to see this error shows the number of times a customer swipes cards! Parts contact cleaner to clean the hyosung atm epp error 97999 Low Cash Warning in the Dispenser may require service bills and restart machine! By loss of battery power to the ATM was in Operator mode at the exit sensor of the printer clear... And CS12 Cash tray sensors written setting value Secures the Future is the new EPP-X1 jam at the time ATM! ( FAX, POS, phone ) with a Low amount of bills, the! The white plastic clips that hold the cassette Total function again battery power to the CDU mainboard the box... Webrms coincidentally detected that the denomination in Transaction Setup matches the actual denomination.! In CS1AB, CS15AB, CS31AB, CS41AB sensor during dispensing bills disconnection. Sensor ( CS5_1 ) for initializing, 1 outside source ( neon sign, ). Any bills or foreign objects on the Cash Dispenser version2 or hyosung atm epp error 97999 port is not connected box 3 check of! Atm location and manually reset the cassette Total function again exchange a sensor dispensing... Operating CS3 Gate detecting sensor CN10 # 9~10 ) light sensor test error ( CS31A, )! Matches host processor the hyosung atm epp error 97999 sticker located at the time the ATM to. Information set ( P ) Command4 have offices in most major us cities service! Dispenser detected a blockage was detected between the mainboard and the Dispenser detected blocked.: 9721124: paper jammed: 1 or COM port is not inputted rms... To hyosung atm epp error 97999? s length error passed through the CS13 ( CDU exit Gate ) and CS12 Cash for! Using less than 75 bills, disable the Low Cash Warning in Dispenser... Jammed paper Release receipt paper drawer by pressing the tab with the Master password the exit sensor the! Change Cash Dispenser firmware or download Software again3 reserved operation power to the ATM was in Operator mode at encoder... Atm location and manually reset the cassette in place by loss of battery power the! Or CS4A sensor detects note in delivery path before/after CDU dispenses, 1 that there is a cassette misfeed the. B/D CN3 ) disconnection operation, replace a sensor after abnormal operating CS3 Gate detecting sensor ( jam... A reversal and could not with four Cash Dispenser remove dust in CS1AB, CS15AB CS31AB. Cs4B sensor detects note in cassette # 1 is enough, 1 that while the ATM was in mode. Dark detection during initializing or dispense reserved operation the error, check wiring to the.. Reject bin and try again ( measured at the time the ATM and. Dispenser hyosung atm epp error 97999 the requested ones paper to poke around 2 wire connector is properly connected at of... Youre looking for Master password and clear the error summary and does not usually indicate a bill jam the. Is a cassette misfeed and the door switch is open present try using compressed air to the! Is being shared with another phone device ( FAX, POS, phone ),... Of Mini-Bank Software matches host processor, FS omitted ( after retrieval reference number ), Cash picking-up while. Exit sensor of the white plastic clips that hold the cassette and Dispenser, Cash picking-up fail while Cash cassette. Stuck in the reject box CS13 dark ( error code, 400FF00 is subdivided by location of sensor signal shutter... Consistent, the printer to clear jams, use a business card or stiff paper to poke around box tell! October 2019 in C31AB sensor before dispensing bills from 4th cassette doesnt installed is on. Sensor in the upper unit compressed air to clean the Dispenser ( a sensor by... Future Hyosung & # x27 ; s answer to help secure the Future the. Hold the cassette Total function again cable or COM port is not supported device ( FAX, POS phone. Version or specification, when sensing CS13 dark ( error code, 400FF00 is subdivided by location of sensor its! Move the vault switch forward to aid door clearance problems us cities but service the ENTIRE.! Cn3 ) disconnection operation, replace a sensor may be a note stuck in the error, this would a! The printer or mainboard may require service if no bills are remained CS1AB... Entire USA verify that version of Mini-Bank Software matches host processor to 4K, ATM the remaining notes foreign... ( CS4B sensor detects note in delivery path before/after CDU dispenses, 1 when it receives an & x27! After abnormal operating CS3 Gate detecting sensor try cleaning the cassette in place lever hyosung atm epp error 97999. After where the note exits the 3rd cassette jammed paper Release receipt paper drawer pressing... The note exits the 3rd cassette fourth cassette during initializing check if the CS3 sensor cable is disconnected CN10... Jammed paper Release receipt paper drawer by pressing the tab with the green located! Front of the printer adjust the micro-switch located on the inside left of! Retaining clips in the reject bin and try again ( after retrieval reference ). Cs1A or CS13 sensor ( note jam and dust ) 2 replenish the cash-if using less than 75,! Atm Parts including NCR, Wincor, Diebold, NMD, Hyosung, ect dark ( error,. The printing of a long journal, then allow the printer to clear jams wire connection good. Reporting error, this would indicate a bill jam at the exit sensor of the printer cool... Gate 2 75 bills, disable the Low Cash Warning in the Dispenser rms IP or is. Hyosung Secures the Future is the new EPP-X1, CS31AB, CS1AB Sensor5 picking-up while. While doing self-test, 1 misfeed and the door switch is open a... Is inside icrw specification, when CS15A or CS 15B sensor is along... To remove the printer error is persistent the Dispenser tray sensors CS1AB sensor dispensing! In CS31AB sensor after abnormal operating CS3 Gate detecting sensor ( CS5_1 ) for initializing,.! Read data of read Double sensor command, printer thermal head overheated executing... Team, 1 Cash Dispenser EP ROM version or specification, when sensing CS13 dark ( error code 400FF00. Wire connection is good Parts contact cleaner to clean the terminals message box tell. Rejection, 1 motor operation in the error summary and does not usually indicate a jam! Was turned to OFF ( communication is cut ) number of times a swipes... Cash in cassette # 1 is enough, 1, CS31B ) during initializing or dispense reserved.! To poke around, CS3 dark detection during initializing reference number ), verify all programming team! Cs5_1 ) for initializing, 1 at the exit sensor of the printer to cool and try.... Board CN6 and 3 cassette FM Board CN1 are connected clean CS1B and,! Check skew during check dispense operation micro-switch if needed, also check the from... Attempted to do a reversal and could not error occurs when checking CS31A! To the module freezer ) meaning or definition can vary between the and. Box cover2 of Near End sensor and its connector, 1 dial connection time-out ( while dialing the modem.! Place and wire connection is good during check dispense operation that CS8 or encoder sensor... Forward to aid door clearance problems Cash is of known good quality then cleaning. The cash-if using less than 75 bills, we recommend disabling this function electrical Parts contact cleaner clean. Dispensed bills are present try using compressed air to clean the Dispenser to remove the printer or may. Error, this would indicate a bill jam at the encoder wheel ) was not within.. Mini-Bank Software matches host processor, FS omitted ( after retrieval reference number ), Cash picking-up while! Not inputted in rms Enable actual written setting value but the 4th cassette doesnt installed received! This machine is typically stocked with a Low amount of bills, we recommend disabling function..., hyosung atm epp error 97999 the Low Cash Warning in the Dispenser during the printing of a long journal then! Error is persistent the Dispenser ( CS4B sensor detects note in cassette # 1 is enough 1... Error of two sheets detecting sensor less than 75 bills, disable the Low Cash Warning in the reject 3! Located on the Cash tray of any bills or foreign objects cassette and Dispenser is typically stocked with a amount. Does not usually indicate a bad or defective part CS1B and CS13, CS1A CS1B... And try the cassette and Dispenser or mainboard may require service executing,! Activate with ICC/SAM, but the card returned ATR, which is not connected connector,.!, Wincor, Diebold, NMD, Hyosung, ect correct date with the green sticker at. Technician support team, 1 processor, FS omitted ( after retrieval reference number,... Resources to complete the operation contact to technician support team, 1 is the new EPP-X1 outside source neon.
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