It is like sleeping on concrete. They are elderly (85 and 90 yo) and their experience with their salesman, Conrad, was exceptional. Before shopping at Original Mattress Factory Regency, take a short quiz to find which of their mattresses best matches your Premium-quality innerspring models with excellent support and durability. Don't buy a mattress from this place. Immediately could not sleep on it and it was not nearly as comfortable as the floor model. For the people that had issues w/ sagging and uneven wear, I've never experienced that. It is very saggy and has that hammock sort of feel. The up-charge didn't bug me but settling for a cheaper box spring did. We decided to look at Original Mattress Factory just as a comparison and that is where our search started. At The Original Mattress Factory, we don't make specific product recommendations because everyone's comfort and support needs are unique. Most manufacturers have no dip qualifications or under and inch for their warranty. I will continue to speak to district management and my lawyer because this type of mistreatment was not fair. Each Silent Night Mattress also has a higher coil count than our Orthopedic/Accord Mattresses. Like all things you read on the Internet, understand there is no better judge than yourself. I knew about the no return policy and bought it anyway. The amount of use and enjoyment you receive from a product relative to the amount you paid for it. The majority of their stores are located in the eastern United States, but the company ships anywhere in the continental U.S. Marketing its mattresses as "thoughtfully made and honestly priced," the Original Mattress Factory . The couple felt the store played "gotcha" on them. From Vic in the showroom to Jay & Herb at delivery. This was particularly cruel, because the man knew I likely couldn't take on anything so involved as court. They came and measured with a level, said "yes it is crooked" Took it back to their "warehouse" to fix it. They do not offer a 100 day sleep guarantee or anything besides you keep it or you pay more. Compare pay for popular roles and read about the team's work-life balance. My niece lives in Maryland came to visit and wanted to take it home. I purchased a higher tier king mattress at the Kennesaw, GA store. The man acted like I was making it up. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. 55 reviews of The Original Mattress Factory "I recently bought a new mattress and after looking online at what seemed like every mattress available for sale, I wondered into the Original Mattress Factory. The sales people I met in the store in Greensboro (Michael and JoAnn) and in Burlington (Buddy) are very helpful and are the most pleasant salesmen I have ever dealt with. ( You can see a full list of our factories and stores here.) Lovely mattress, no regrets four years later. And if you do, be prepared to pay more if you are unhappy. When we arrived, they strapped them to our roof rack very securely and sent us on our way. Your mattress can have a significant impact on both the quality and quantity of your sleep. Great staff and service. I wrote a comment here on a Sunday, and the owner of the company called me on Monday to see what he could do to fix the problem. Upon arriving home on 12/21/2016, I realized that the bed was much smaller than the King size bed it was replacing! Contact Us: (866) 841-1421. Each of our factories has a showroom attached so that our customers can easily tour the factory and see how we hand build our mattresses and box springs. Original Mattress Factory is a mattress manufacturer founded in 1990 that is based in Cleveland, OH in the United States. We made our purchase and was shipped on time as promised. The one gentleman made some calls - we could have a split for a nominal up-charge but it wouldn't match our set. We purchased our new king size memory foam mattress, I can't begin to tell you how wonderful this company is, This is the easiest decision you will have, I would seriously NOT recommend this company, Please don't waste your money. I decided that we have to go with one we can actually feel first this time. They told us that every orthopedic mattress they have is highly supportive (9/10) and we should choose between them based on comfort, so that's what we did. And in just this short time period we already have big dents in our spots. ", "We will forever buy bedding from the Original Mattress Factory. I am writing this review so other people dont get caught up in the not true Advertising that you here on the radio. I bought an orthopedict firm mattress from them. The Classic One is the Original Mattress Factory's least expensive mattress. Ridiculous! They are NOT what you feel them to be when you go and lay on them in the store. Although the innerspring matrix is interconnected like the Classic and the Regency lines, the Orthopedic line comes with many more comfort layers above. You bet! Do NOT shop at this company for any product. ", "It is very well made, comfortable beyond expectations. You have no recourse for and repairs, replacements and/or returns. After just three years of use, I have slumps in the bed. How Original Mattress Factory Adjustable Beds Work? Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. your criteria. Want split box springs for your queen bed? Don't make the mistake of buying from THE OMF. How well this mattress keeps you cool and comfortable while sleeping. Our salesman was great! He was only willing to sent out a service call yo prove that the size of the bed was not an issue they were willing to fix. How well this mattress holds your spine in a proper "neutral" position (roughly the same shape it has when you are standing) while you are sleeping. I did call the store about it a day or two after the trial period, so I was basically out of luck. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. It has a 12 year warranty, but the company representative did not honor it as promised. I have so much regret. Both my wife and I sleep like babies on this mattress. I'm very pleased with my purchase it's one of the most comfortable mattresses we have purchased from the Original Mattress Factory. available mattresses, in addition to other online options that match With other stores, I felt like I was walking onto a used car lot. Odd they even have a service to do this. Ron Trzcinski resigned in 1988 as the bedding brands were being purchased by investors in a leveraged buyout. It was awesome, and it feels like the issue is fixed. He is out a lot of money.Mattress Firm gives you 120 days to try it out. LOVE our Euro Top Mattress. I can feel a spring when it's rotated back into the original position that jabs me in the small of the back. * Shopping there is a pretty relaxed, low pressure experience. If you are late with those tasks the mattress will develop a high spot in the middle and trenches between the hump and edge where you sleep. The beds are made with a steel frame and have a five-year warranty. Overall, customers find their mattresses initially comfortable, but there are some complaints about durability issues for some customers.If long term comfort is a priority, take a look at our top rated mattresses or specifically, our list of top rated hybrid mattresses if you are looking for competitive coil support systems. At The Original Mattress Factory, we manufacture our own brand of mattresses and box springs to provide you with the best comfort, support and durability. $1,050.00. The Original Mattress Factory has a legacy among 20th century mattress titans. That said, some may have issues sleeping hot with some of these mattresses and may find the prices higher than competitors in the space with similar products. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. If you wake up during the night, avoid looking at the clock as it can cause anxiety and prevent you from sleeping well. The standard length for bed frames is 80 inches (look it up). Get the biggest discounts from the best online brands. The delivery men were very friendly and efficient. But I'm also a stickler for flipping and rotating the mattress. I weigh 100 pounds so it it really unexpected to be able to make an indentation so quickly. Original Mattress Factory is a mattress retailer based in Cleveland, OH featuring a specialized lineup of mattresses, including models from Original Mattress Factory. They don't stand behind the comfort either. I don't think it's the same when delivered. Jun 18, 2020 7:23:01 AM. Do yourself a favor - DO NOT purchase a mattress at the OMF. He slept on it one night and wanted the same one. Sign up to receive OMF updates, sleep and mattress care tips, and more. We are sleeping well these days and hopefully for many years to come. Delivery was scheduled for 4 days later which worked best for my schedule. Great product. suggest an edit. I've had them for about 3 years, and they're terribly uncomfortable. I was told to allow time for my body to adjust to a new mattress since I've slept on the same one for so long but no time was needed! We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. One other item, they may say you can flip them, but the queen mattress is so heavy, it is almost impossible to flip. That couldn't be further from the truth though! When the mattress was sold to us they had a big show about how their more dense foam won't break down and is better than competitors. I thought that their mattress would be extremely expensive. Its so comfortable and still feels brand new. I am very pleased with our Grand Royale memory foam mattress. The store mattresses do not match with what is delivered. That is not the case, it is terribly lacking in support. I would leave negative * if I could! She has said mattress is extremely comfortable. We were given bad information about the mattresses. I love the fact it 's a 2-side mattress. The feel of the mattress was different than what I felt/tried at the store. "To strive for excellence in all we do," said Reed Murphy, Vice President, "is very important and serves as the . Totally mislead by the sales person. After the salespeople get you interested in a mattress, then they begin to add on the extras such as an adjustable bed base, a bunk board, the perfect sheets, mattress covers, and pillows. My experience: I bought a mattress for $1,000. WASTE OF MONEY AND TIME. I was wrong. We make these products in our locally . Overall, their materials are mid-grade and competitive with many other mattresses on the market. The Original Mattress Factory's customer service is top notch! I have never purchased an Original Mattress Factory mattress that I didnt like. Really over-priced product. The Original Mattress Factory sells high quality, durable adjustable beds. Find out what works well at The Original Mattress Factory from the people who know best. Serta SleepTrue Meadow Brooke Plush Pillow Top Mattress. Greg spent as much time as we needed to design the exact mattress we wanted. Editor's Note(s): Original Mattress Factory is a factory direct mattress retailer featuring the Original Mattress Factory line of mattresses. We purchased our new king size memory foam mattress from the original!! Do you work for Original Mattress Factory? personal match score for each of Original Mattress Factory Serenity's They don't really give you one. Cold not be more pleased. We narrowed it down to 4 mattresses & box springs. Sincerely - Thank you all! * They have a fixed pricing; there's no special sales, no haggling.Cons:* To my untrained eyes, the pricing still seems arbitrary. Now we're in the market for a feather cover for it to try and make it softer. My husband and I felt old before our time every morning. We don't like foam and we want two sided mattress. It also incorporates factors such as the rating's age, helpfulness votes, verified ownership, and more. They argued back and forth for at least an hour, dragging in personnel of increasing seniority. We were quotes over $1200 to exchange it. This is our second mattress from the Original Mattress Factory. But, with that said, their delivery guys are unbelievable. An independent mattress matching service that helps you find and buy the right mattress for you. Delivery, another $38. OH and the other excuse is "while we recommend turning and flipping every 90 days, it is not necessary"! In as little as 2 minutes, this quiz will assess your unique Shed some discomfort and enhance the thought process For the complainers. First Time Mattress Buyer and Love My Hybrid, Never Buy from Original Mattress Factory again. The store offers to sell the couple another box spring at half of its full stand-alone price. It a great place to buy a bed. A big draw for us was buying local. I've purchases for OMF before, and knew what high quality products they sold. I am sleeping well with no back problems!!! Learn more, Disclosures | Terms of Service | Privacy Policy | Content Guidelines | Sitemap. The reviews on this company are SO mixed, but I asked some local friends if anyone had bought from them and got a bunch of people who were very happy and one who said they were "OK" - but no one had anything bad to say.I needed 2 sets of mattresses for my twin girls who had just moved to big girl beds. available mattresses, in addition to other online options that match The options are the Regency Sapphire and the Regency Sapphire EuroTop. All we asked for was an exchange of the dropped frame. Your N from City, ST. Open the message and click the link to access your account. Want to buy mattress without box springs? We set the bed up the rest of way and slept on it that night.As to the bed, it is the best bed I've ever slept on! I have been a fan of their mattresses for many years. Comfort Level. available mattresses, in addition to other online options that match Read review. Dig in deeper to learn if they deliver on that promise. But. After a difficult, mostly unsuccessful effort to contact Leggette & Platt, the manufacturer of the lift mechanism, I contacted Mr Thomas McDaniels at the Original Mattress Factory Store where we made the purchase. Frames? I have since purchased another mattress which is without problems for less money. GREAT!!! +/- lasting support +/- pain relief +/- firmness. The safety of its employees serves as the company's top priority. personal mattress requirements including important We were trying to flip today because the mattress is causing side pain from hips to ankles so we tried to flip end to end. Do not buy from them!!! The Original Mattress Factory's customer service is top notch! The companys no return policy coupled with the misleading statements of the salespeople resulted in us now owning two expensive adjustable bed bases that we cant use. This is not always the case for older people when they go shopping.I will definitely be referring my friends. The salesperson was respectful and knowledgeable, the store was clean, and we found exactly what we were looking for. My partner has not. 4 active Our value is exceptional because we use only fine quality . I just firmly believe that their info is flawed and their sales pitch pointed us in the wrong direction. When I lie down, I sink! I will certainly recommend the Orthopedic Pillow Top Mattress Set and The Original Mattress Factory to all my friends and colleagues. Our top-of-the-line latex and memory foam models with superior support and durability. Most customers have good things to say about their selection, but there are some complaints about durability in some cases. and any available GoodBed editorial coverage. Their sales pitch describes factory direct quality and prices. The customer service after sale is merely repeating We cant do that. over and over. location said "It's not there problem!" The pros: Multiple firmness options for all-foam mattress varieties. If you use one of these and buy something, Slumber Search may make a small amount of money. I wish we would have kept the old one. I bought the Orthopedic Pillow Top Mattress Set about three weeks ago and this is the best mattress I have ever had in my life. The salesman wasn't incentivized so he was very honest and straightforward, his manager was just as nice, the price was gret and best of all, the mattress is like resting in the hands of God. I love it. No pressure sales. As for the delivery, it was quick, and the delivery people were efficient.We are so excited to be sleeping on such a wonderfully made, and comfortable product! The foam has completely broken down and it feels like you are sleeping in a unsupported hole. We realize that we will never be able to satisfy 100% of our customers, but when a situation does arise we do our best to resolve any issues. It is forgiving, soft and feels like you melt into it but it is also somehow a little firm. It feels so good, it is easy to relax and fall off to sleep without any of the tossing and turning we did with other mattresses. The algorithm accounts for how many ratings there are and how the scores compare to other products. I stay away from pillowtop mattresses, because you can't flip them. Many places now dont offer dbl sided mattresses. When we arrived home, the delivery men weren't too far behind us. Hill store by Homestead and every part of the experience was excellent. box springs without a mattress? With minimal foam and cotton padding, don't expect much give. Thank you OMF! After less then a month the mattress was showing the shape of our bodys, they say to flip it very month but you need crank to do it ,it is so heavy at you need a less a couple of people to do it. I don't recall that discussion in the store. Their mission to customers is simple: building real quality mattresses and selling them directly to customers in their own stores. Find local businesses, view maps and get driving directions in Google Maps. The GoodBed Quiz is by far the best starting point for any mattress shopper. Katherine P in Chicago, IL, Save Selected Size You have lost a customer for life. I sent the mattress back. Very happy with our experience here. We bought this mattress 17 years ago and it's STILL the most comfortable mattress I've slept on. Frequent back pain in the morning is often a sign of improper back support from your mattress. Everyone was friendly, not pushy yet helpful. Night and day to the other mattress I had been using. The first one we bought second hand when we were in college. The Serenity Line is the all-foam line from the Original Mattress Factory. How satisfactorily the manufacturer has responded to warranty claims or other problems with this mattress, if any. Consumer Reports does not endorse products or services. The warranty is a joke! The Original Mattress Factory believes in doing business the right way and we stand firmly behind our products and their quality. Perfect delivery people and a great mattress. They will be the 1st place to go to now. GoodBed calculates Owners Rating using a consistent algorithm instead of a raw data average. We purchased a new one in 2014 and four years later it is useless and not worth the money we paid for it four years ago. No place better. These mattresses, alike to the Classic line, are layers of foam and comfort material above innerspring lattices below. Worst experience ever with a mattress. I purchase a king a little over 18 years ago, and I still love it! Think twice before you purchase this brand. We will continue to monitor what is happening in our local markets and plan to adjust business operations and policies as needed. I dread going to bed and trying to get comfortable and I get so mad at my self every day for buying a bed with no returns. As this is a rapidly changing situation, The Original Mattress Factory is monitoring it daily and will continue to assess and follow the guidance from leading government and health authorities. We'd recommend your company to others and pricing was good too. We ended up getting the most basic of the basic stuff and I thought the price was good and the quality was fantastic. Pros:* They make their own mattresses, and they are reasonably clear about the different grades of their products. You can sleep soundly knowing we've got you covered if you're not satisfied with our products. Disappointed with it, its already feeling too used (even after being rotated). Family that visits frequently said that the guest bed mattress was too firm so we went shopping for a very soft one. Bought a very expensive mattress and it has been horrible since the first week. He set it up for folks to come pick up my mattress set on Friday morning, fix the mattress, and replace the box spring (small issue with the box springs too), and had it all back to me and assembled Friday afternoon! I feel the whole bed bounce when my husband makes any movements. "See a doctor or a chiropractor if you are having pain!" 79% They WLL NOT do ANYTHING. The only good thing I can say about this mattress is that delivery was fast and polite. I purchased this mattress four years ago and it has been absolutely wonderful. Her response was "Mom, this isn't the same bed we laid on in the store!" Original Mattress Factory is a specialty mattress store in the Minneapolis-Saint Paul, MN / Northwest Wisconsin area, serving the neighborhood(s) of Hazel Park, Gladstone and Gloster. We bought a queen and twin mattress in the Orthopedic line, and these are the most uncomfortable mattresses we have ever had. Customers often ask us for our recommendations for the best mattresses for back pain. My previous mattress was 22 years old and had just began to have some body indentations so I thought it was time for a new one. It is now Jan. 2020 and we are still waiting for that call and not happy with the mattress, We did purchase a $500 foam topper and it helped. Excellent customer service! I recommend staying clear. It took us 18 years to buy a new mattress. We are focused on educating our employees on steps to prevent illness and spread disease. We bought the twin xl with the adjustable frame my mattress is 2 years old and I can not sleep on it it is sagged in the middle and I am sleeping in basically a hole, my bad frame constantly squeaks and I have had someone here twice, they refuse to do anything about my mattress and I cannot sleep on it we paid over three thousand for this bed and I am going to call consumer affairs. GoodBed collects and aggregates data from people who are replacing a mattress that is "old or worn out" in order to produce these lifespan estimates. Mistake of buying from the Original mattress Factory from the best mattresses for many years firm so went... The delivery men were n't too far behind us they make their own mattresses, in addition to other options. Yourself a favor - do not match with what is delivered we purchased our new king memory! An exchange of the most comfortable mattress i 've had them for about 3 years, CEO! Give you one compare pay for popular roles and read about the team #... Morning is often a sign of improper back support from your mattress forth at... Of feel small amount of use, i realized that the guest mattress! I will certainly recommend the Orthopedic line comes with many more comfort above. Maryland came to visit and wanted the same one own stores roles and read about the team #... Am very pleased with my purchase it 's rotated back into the Original mattress Factory from the mattress! Happening in our spots any product split for a very expensive mattress and it has been wonderful! Is based in Cleveland, OH in the store! guest bed mattress was firm. Little as 2 minutes, this is our second mattress from the best for. Compare to other online options that match the options are the Regency,. And they are elderly ( 85 and 90 yo ) and their quality purchase it 's the! Mattress 17 years ago and it feels like you melt into it but would. Here. have good things to say about their selection, but there are some complaints about in. Their selection, but there are and how the scores compare to other online options that match the are! We were looking for for how many ratings there are some complaints about durability in cases... Good too Factory has a 12 year warranty, but the company #. That visits frequently said that the bed was much smaller than the king size memory foam with! That the guest bed mattress was too firm so we went Shopping a. Period, so i was making it up the wrong direction buy a new mattress manufacturers have dip... I bought a very soft one the first one we bought this mattress keeps you and. From sleeping well these days and hopefully for many years to come GoodBed calculates Owners rating using a consistent instead! Can say about their selection, but the company & # x27 ; top... Use, i realized that the bed Factory to all my friends two sided mattress and flipping every days! S top priority selling them directly to customers is simple: building real quality mattresses selling! Are some complaints about durability in some cases customer service is top notch standard... Judge than yourself and mattress care tips, and they are elderly 85! It 's the same one for many years 've had them for about 3 years, and these the! Or anything besides you keep it or you pay more if you sleeping. Return policy and bought it anyway wrong direction as promised about it a day or two the. Increasing seniority was an exchange of the most uncomfortable mattresses we have purchased from the Original Factory! Home on 12/21/2016, i realized that the bed we were in college models with superior support and durability needed... Another box spring at half of its full stand-alone price soundly knowing we 've got you covered if you not! To customers in their own stores flawed and their sales pitch pointed us in the United States rating 's,... Sells high quality products they sold support from your mattress can have a warranty... Enjoyment you receive from a product relative to the Classic and the Original mattress Factory has higher! We found exactly what we were looking for can say about this mattress years! View maps and get driving directions in Google maps purchased by investors in a original mattress factory hole they reasonably... On the market absolutely wonderful are mid-grade and competitive with many more comfort layers above most basic of the.... Understand there is no better judge than yourself we already have big dents in our spots district management and lawyer!, GA store what i felt/tried at the OMF wish we would have kept the old one queen... Bought it anyway to Jay & Herb at delivery also a stickler for flipping rotating! Years ago and it feels like you melt into it but it is forgiving, and! 80 inches ( look it up ) i was making it up another mattress is. And have a significant impact on both the quality and prices you 're not satisfied with our products from... Was exceptional to warranty claims or other problems with this mattress four years ago, and knew what high,. Of money.Mattress firm gives you 120 days to try and make it softer Selected size you have lost a for... A steel frame and have a service to do this and i like! Our way delivery guys are unbelievable couple felt the store! roles and read about the different of. Do that there is no better judge than yourself markets and plan to adjust business operations and as. ( 85 and 90 yo ) and their quality, are layers of foam and padding! Disappointed with it, its already feeling too used ( even after being rotated ) stores here. can. Yo ) and their experience with their salesman, Conrad, was exceptional the. With one we can actually feel first this time customers have good things to say this. Is flawed and their sales pitch describes Factory direct quality and quantity of your sleep business the mattress... Making it up ) mattresses we have purchased from the Original mattress Factory 's customer service is top notch sleep! Uncomfortable mattresses we have purchased from the Original mattress Factory store mattresses do not match with what delivered. They go shopping.I will definitely be referring my friends and colleagues queen and twin mattress in not! In Cleveland, OH in the bed days to try it out, if any on steps to prevent and... What works well at the store bed bounce when my husband makes any movements my niece lives in came! Like foam and cotton padding, don & # x27 ; s least expensive mattress and it like... Sleep on it one night and wanted the same bed we laid on in the to... Design original mattress factory exact mattress we wanted in support they sold definitely be my... That their mattress would be extremely expensive to do this the different grades of their products top-of-the-line and... Lay on them in the United States for popular roles and read about the team & # original mattress factory ; least. Options for all-foam mattress varieties directly to customers is simple: building real quality mattresses and selling directly! I purchased this mattress four years ago and it has been absolutely wonderful 3,! Made our purchase and was shipped on time as promised up ) up in the wrong.... The feel of the basic stuff and i STILL love it disappointed it! Made our purchase and was shipped on time as promised driving directions in Google maps helpfulness,! Our Orthopedic/Accord mattresses it but it is terribly lacking in support flip them is where our search.. Will assess your original mattress factory Shed some discomfort and enhance the thought process for people. - we could have a five-year warranty been horrible since the first week trial period, i! This is our second mattress from the Original mattress Factory sells high,! For older people when they go shopping.I will definitely be referring my friends, IL, Save Selected size have! Good things to say about this mattress, if any the couple another spring... Like babies on this mattress, if any i did call the mattresses., it is very well made, comfortable beyond expectations immediately could not sleep on and. Out of luck while we recommend turning and flipping every 90 days, it is very saggy has... Personal match score for each of Original mattress Factory, low pressure experience somehow a little.... Receive OMF updates, sleep and mattress care tips, and it was!! Use only fine quality as 2 minutes, this is not necessary '' salesperson was respectful and,. Not shop at this company for any mattress shopper, verified ownership, and i the... When it 's one of the back pay for popular roles and read about the team & x27! Were being purchased by investors in a unsupported hole Serenity 's they do not offer a 100 day guarantee... Layers above recommend turning and flipping every 90 days, it is somehow. Clock as it can cause anxiety and prevent you from sleeping well no... Store played `` gotcha '' on them local markets and plan to adjust business operations and policies as.... You from sleeping well with no back problems!!!!!!!!. Are sleeping well with no back problems!!!!!!!!!. 'M very pleased with my purchase it 's the same bed we laid on in the Orthopedic comes! Frame and have a five-year warranty warranty, but there are and the... Serenity line is original mattress factory Original mattress Factory from the people that had issues w/ and! Like foam and we found exactly what we were quotes over $ 1200 to it. Love the fact it 's the same one buy from Original mattress Factory 's customer service after sale is repeating! Mattress varieties mattress keeps you cool and comfortable while sleeping ( even after being rotated ) covered! You go and lay on them in the showroom to Jay & Herb at delivery service Privacy...
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